We are seeking Technical Experts that are well versed in the use and overall strategy of XYZ.

Technical Experts will use both creative and critical problem solving and technical thinking skills to educate users and solve issues that arise that are crucial to the daily operations of clients who use it. This role is 100% customer facing, communicating with the clients via a support ticketing system, live chat and Zoom. Technical Experts will meet and strive to regularly exceed Service Level Agreements (SLA's) and KPI's by working collaboratively in teams on a wide range of customer support issues for the agencies and their clients.

While learning to appropriately educate and guide users as well as fix application issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to sales, marketing, copywriting and graphic design training.